Collection: Complaints
Making a Complaint at Integra Furniture
At Integra Furniture, we are committed to providing high-quality products and excellent customer service. If you experience any issues with a wardrobe purchased from our online store, we have a clear and fair complaints procedure in place to address your concerns promptly and professionally.
This complaints procedure does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
Our Approach to Complaints
We handle all complaints with care and professionalism and aim to resolve issues as quickly and efficiently as possible. Our approach includes:
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Serious and fair consideration of every complaint
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Simple and accessible process for submitting complaints
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Support and guidance if assistance is required
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Prompt handling to minimise inconvenience
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Clear communication throughout the process
When You Can Make a Complaint
You may submit a complaint if you experience, for example:
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Receipt of a damaged wardrobe
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Missing components from your order
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Issues with assembly instructions or product defects
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Any other issue relating to a wardrobe purchased from Integra Furniture
How to Make a Complaint
To make a complaint, please contact us by email and include the following information where possible:
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Your order number
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A description of the issue
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Photographs of the problem (if applicable)
Email: info@integrahome.co.uk
Once we receive your complaint, we will acknowledge it and keep you informed of the next steps and expected resolution time.
Resolution
We aim to resolve all complaints as quickly and fairly as possible. Depending on the nature of the issue, this may include repair, replacement, refund, or another appropriate solution in line with UK consumer law.
Contact
If you have any questions about this complaints procedure or need assistance submitting a complaint, please contact us:
Integra Furniture
Website: https://integrahome.co.uk/
Email: info@integrahome.co.uk
