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Terms and Conditions

 

Terms & Conditions (Website Use & Online Sales)

Last updated: 22/01/2026

These Terms & Conditions apply to your use of our website https://integrahome.co.uk/ (the “Website”) and to purchases made through it. Please read them carefully before using the Website or placing an order.

If you do not agree to these Terms, you must not use the Website or place an order.

1. About Us

The Website is operated by Integra Furniture (“we”, “us”, “our”).

Contact email: info@integrahome.co.uk
Website: https://integrahome.co.uk/
Registered address: 2 Tottington Close, Thetford, IP24 1FE
Company number: 16690256

2. Eligibility

By using the Website and/or placing an order, you confirm that:

  • you are at least 18 years old, and

  • you are legally capable of entering into a binding contract.

3. Privacy, Cookies and Communications

Your personal data is handled in accordance with our Privacy Policy. Cookies are used in accordance with our Cookie Policy.

If you opt in to marketing communications, you can unsubscribe at any time via the link in our emails or by contacting info@integrahome.co.uk.

4. Product Information

We aim to describe products as accurately as possible. However:

  • product images are for illustration and colours may vary depending on your device,

  • minor variations in materials/finish may occur.

5. Prices and VAT

  • Prices are shown in GBP and include VAT where applicable (unless stated otherwise).

  • Delivery charges (if any) are shown at checkout before you pay.

Pricing errors

If we discover an obvious pricing error, we may:

  • contact you for instructions, or

  • cancel the order and refund you in full.

6. Placing an Order and Contract Formation

  • You place an order by completing checkout.

  • After placing an order, you will receive an order acknowledgement email. This does not mean your order has been accepted.

A contract is formed only when we accept your order by:

  • dispatching the goods, or

  • sending an email confirming dispatch/acceptance (depending on your process).

We may refuse or cancel an order, for example, if:

  • payment is not authorised,

  • an item is out of stock,

  • there is a pricing/description error,

  • delivery to your location is not available.

7. Payment

Payment is taken using the payment methods shown at checkout. Payment must be received in full before dispatch.

We may carry out fraud prevention checks. This may involve sharing limited information with fraud prevention agencies. These checks do not affect your statutory rights and are handled in line with our Privacy Policy.

8. Delivery

  • Delivery options, costs and estimated timescales are shown at checkout.

  • We deliver to the locations shown during checkout. If a location is not available, you will not be able to complete checkout for that address.

Delivery issues

Please check your goods on delivery where possible and report any visible transit damage as soon as reasonably possible. This does not affect your statutory rights.

9. Consumer Cancellation Rights (Distance Selling)

If you are a consumer, you generally have the right to cancel your order within 14 days of receiving the goods (or the last item in a multi-item order), without giving any reason.

To cancel, email info@integrahome.co.uk with your order number and a clear statement that you wish to cancel.

Exclusions

The cancellation right does not apply to:

  • made-to-measure or custom-made goods, or goods made to your specifications / clearly personalised.

Refunds after cancellation

If you cancel within the 14-day period:

  • we will refund payments received from you, including standard outbound delivery (where required by law),

  • we may deduct for any diminished value resulting from handling beyond what is necessary to inspect the goods.

Refunds are made to the original payment method within the legal timeframe, after we receive the returned goods or you provide evidence of return (whichever occurs first).

Returns cost

Unless we agree otherwise, you are responsible for return costs.

10. Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, or not as described, you have rights under UK consumer law, including the Consumer Rights Act 2015.

Where appropriate, we will offer a repair, replacement or refund in line with your statutory rights.

Please contact us at info@integrahome.co.uk with your order number and photos (where relevant) so we can help quickly.

11. Our Liability (Consumers)

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by negligence,

  • fraud or fraudulent misrepresentation,

  • or any other liability that cannot be limited under law.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable.

12. Website Use

You must not:

  • misuse the Website, introduce viruses, or attempt unauthorised access,

  • use the Website in a way that breaks any law or infringes rights.

We may suspend or restrict access to the Website if necessary for security or maintenance.

13. Intellectual Property

All content on this Website (text, images, logos, designs) is owned by or licensed to Integra Furniture and is protected by intellectual property laws. You may not use it for commercial purposes without written permission.

14. Complaints

If you wish to make a complaint, please contact info@integrahome.co.uk. We aim to resolve issues fairly and promptly. Our complaints handling does not affect your statutory rights.

15. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory consumer protections in your country of residence.

Contact

Integra Furniture
Website: https://integrahome.co.uk/
Email: info@integrahome.co.uk
Registered address: 2 Tottington Close, Thetford, IP24 1FE